Service Desk Analyst
WE’RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.
Join:
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4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions
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With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist environmental consultancies
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Our team has a genuine interest in developing practical and sustainable solutions for our clients and reducing the environmental impact of our own operations
Do you have:
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4+ years in a similar service technician role
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Solid experience supporting Windows 10
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Understand underlying Windows Services and Frameworks
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Experience with Active Directory & Microsoft Office Products
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Exceptional customer service delivery
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Excellent written and verbal communication
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Exceptional problem-solving techniques
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Ability to Troubleshoot hardware & software problems
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Understand and diagnose networking issue
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Experience with an IT Service Management tool
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Self-sufficient and able to act autonomously, as well as working in the Team
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Excellent attention to detail and quick response rate
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Able to work with tight timeframes to meet internal client needs
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Highly organized, excellent analytical thinking skills and problem-solving abilities
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Ability to efficiently troubleshoot network, software problems and hardware problems over the phone
About the role
Our dedicated IT department are responsible for providing technical support to our 550+ staff located across the APAC region – Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team.
Ideally, we are looking for a motivated and enthusiastic IT Service Desk Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region, preferably based in either Nelson, Christchurch, Wellington or Dunedin.
Your main responsibilities will include (but are not limited to):
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Log all Service Desk interactions
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Follow standard Service Desk procedures
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Administer Service Desk software
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Advise user on appropriate action
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Staying up to date with system information, changes and updates
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Identify and escalate situations requiring urgent attention
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Diagnosing and resolving technical hardware and software issues
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Redirect problems to appropriate resource
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Track and route problems and requests and document resolutions
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Responding to requests for technical assistance in person, via phone, or electronically and advise on appropriate action
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Research questions using available information resources
4Sight Consulting is now part of SLR Consulting, and this position will be employed directly by SLR. To find out more about working at SLR and to apply for the role, please visit SLR's careers portal here and the careers area of their website here. Further information on SLR’s acquisition of 4Sight can be found here.